Privacy Policy

Privacy Policy

Effective Date: November 4, 2025
Company: Vertex Solution
Website: https://vertexsolution.ca

At Vertex Solution, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website, services, or software (collectively, the “Services”).

By using our Services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

Name, email address, phone number, company information

Account credentials if you create an account

b. Usage Information:

IP address, browser type, operating system

Pages visited, time spent on pages, clicks, and interactions

c. Cookies and Tracking:

Cookies, pixels, and similar technologies to enhance website experience, analyze traffic, and personalize content

2. How We Use Your Information

Your information may be used for:

Providing and improving our Services

Communicating with you regarding your account, updates, or promotions

Automating customer interactions via AI Receptionist and Outbound Agents

Managing subscriptions, payments, and billing

Analyzing usage and performance of our Services

Complying with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data in the following situations:

With trusted service providers who assist in operating our Services (e.g., cloud hosting, analytics)

To comply with legal requirements, court orders, or government requests

In connection with business transactions, such as mergers or acquisitions

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance your browsing experience

Remember your preferences

Analyze website traffic and performance

Deliver personalized content and marketing

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect certain functionality of the website.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you

Request correction or deletion of your personal information

Withdraw consent for certain data processing activities

Object to marketing communications

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to this Privacy Policy

Vertex Solution may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our Services after updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact:

Vertex Solution
Email: [email protected]
Website: https://vertexsolution.ca